DocumentCode
1678008
Title
Designing and evaluating procedural instructions with the four components model
Author
Steehouder, Michaël ; Van Der Meij, Hans
Author_Institution
Twente Univ., Enschede, Netherlands
fYear
2005
Firstpage
797
Lastpage
801
Abstract
Procedures form the heart of user instructions, tutorials, reference guides, job-aids, online help, way-finding instructions, medicine prescriptions, and so on. This paper summarizes the four component model, which is intended to integrate best practices and research outcomes.
Keywords
computer aided instruction; technical support services; user manuals; four component model; job-aids; medicine prescriptions; online help; procedural instructions; reference guides; tutorials; user instructions; way-finding instructions; Best practices; Conference proceedings; Context; Guidelines; Heart; Humans; Power system modeling; Professional communication; Rhetoric; Signal design;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 2005. IPCC 2005. Proceedings. International
Print_ISBN
0-7803-9027-X
Electronic_ISBN
0-7803-9028-8
Type
conf
DOI
10.1109/IPCC.2005.1494254
Filename
1494254
Link To Document