Process modeling and evaluation of a pilot healthcare technology solution in slum communities

This paper reports on modeling, analyzing and evaluating a technology healthcare solution deployed for a slum community in Gujarat, India, and allows for electronic records management and tracking of patients using identification cards. The study focuses on understanding the field processes associated with the healthcare solution and the involved activities and participants. The paper presents detailed models of all processes, along with data requirements including different factors and rules associated with data organization. The analysis highlighted the major pros and cons associated with various processes, and reports on operational costs, cycle time, people skills, community confidence, and medical and technical education.