Title :
ITIL Implementation: The Role of ITIL Software and Project Quality
Author :
Eikebrokk, Tom Roar ; Iden, Jon
Author_Institution :
Dept. of Inf. Syst., Univ. of Agder, Kristiansand, Norway
Abstract :
This research will investigate the implementation status of the Information Technology Infrastructure Library (ITIL) reference processes and the influence of ITIL software quality and ITIL project quality on implementation status. The paper analyzes data from a survey of 160 Nordic companies.
Keywords :
software libraries; software quality; ITIL implementation; ITIL project quality; ITIL software quality; Nordic companies; information technology infrastructure library; Australia; Availability; Companies; Educational institutions; Software quality; Software tools; ITIL; ITIL project quality; ITIL software; implementation status;
Conference_Titel :
Database and Expert Systems Applications (DEXA), 2012 23rd International Workshop on
Conference_Location :
Vienna
Print_ISBN :
978-1-4673-2621-6
DOI :
10.1109/DEXA.2012.17
