DocumentCode
1693810
Title
ITIL Implementation: The Role of ITIL Software and Project Quality
Author
Eikebrokk, Tom Roar ; Iden, Jon
Author_Institution
Dept. of Inf. Syst., Univ. of Agder, Kristiansand, Norway
fYear
2012
Firstpage
60
Lastpage
64
Abstract
This research will investigate the implementation status of the Information Technology Infrastructure Library (ITIL) reference processes and the influence of ITIL software quality and ITIL project quality on implementation status. The paper analyzes data from a survey of 160 Nordic companies.
Keywords
software libraries; software quality; ITIL implementation; ITIL project quality; ITIL software quality; Nordic companies; information technology infrastructure library; Australia; Availability; Companies; Educational institutions; Software quality; Software tools; ITIL; ITIL project quality; ITIL software; implementation status;
fLanguage
English
Publisher
ieee
Conference_Titel
Database and Expert Systems Applications (DEXA), 2012 23rd International Workshop on
Conference_Location
Vienna
ISSN
1529-4188
Print_ISBN
978-1-4673-2621-6
Type
conf
DOI
10.1109/DEXA.2012.17
Filename
6327404
Link To Document