Leadership Lessons from Managing Technology-Intensive Teams

The results of an ongoing field study of over 50 complex technology-based product developments in 10 companies identify specific barriers and drivers to effective team performance. The paper provides insight into the organizational environment and managerial leadership conducive to high project performance in technology-oriented team environments. The results suggest that many of the performance criteria have their locus outside of the project organization. Managerial leadership has significant impact on both the project team and its broader organizational environment ultimately affecting team and project performance. Project leaders must manage the work and people relations across diverse organizational and cultural boundaries, including support functions, suppliers, sponsors and partners. The study examines the leadership skills necessary for successful implementation of complex projects, and the work process and organizational environment most conducive to effective product integration.