Service Science Innovation Study in the Industry Group

In Japan, in spite that conventional product makers try shift to be service oriented companies, there are not certain methods for that and they have not studied about service businesses. However, several industry groups started to study service businesses. This paper introduces the activity of "Service Science Innovation Study Working Group (SSIS-WG)" in CIAJ, Communications and Information network Association of Japan. In the CIAJ, sub organizations work building a standard, to making proposal for government, making consensus of future business and so on. The SSIS-WG working group focuses on how to implement the knowledge of service science to business and organizes workshops and research projects. Those activities are useful for such production companies. This paper describes about details of discussion theme and result of a current situation survey.