Comparing literature claims and user claims for mobile user interface design: A case study considering m-health application

The growing number of mobile devices and applications creates huge opportunities for different users and use contexts to employ a range of essential social and economic services. Mobile health (m-health) applications for developing countries seek to improve access to healthcare and health-related information, especially in the rural areas with limited resources. Various healthcare initiatives have been undertaken, both from the governmental and non-governmental organizations, including the Mobile Based Vaccine Stock Monitoring System for rural parts of Ethiopia for timely intervention of out-of-stock and wastage of vaccines. This paper focuses on a pilot program of mobile user interface usability research, seeking to extract claims about mobile interface development and to support and refute claims extracted from literature with the actual user interface design claims examined from the case study. Resulting from this research are different issues and challenges of user interface design, explained both from the designer and user perspective for developing countries.