Title :
Implementation of the International Packaged Customer Service and Marketing Management Software in China
Author :
Anwei, Chen ; Tao, Ji ; Cheng, Kenneth Chi Ting ; Rong, He ; Bo, Zou ; Chong, Liu ; Zhaoli ; Qing, Zhang
Author_Institution :
Chongqing Electr. Power Corp., Chongqing
Abstract :
By taking the first example for implementation of CCS project by a China power corporation, this article provides the analysis of implementation methods, challenges and benefits of international packaged customer service and marketing management software in China in detail from aspects such as implementation planning of CCS system, methodology, technical characteristics, system enhancement for localization and major challenges, solution and benefits etc.
Keywords :
customer services; electricity supply industry; marketing data processing; power engineering computing; China power corporation; implementation planning; international packaged customer service; marketing management software; system enhancement; Carbon capture and storage; Companies; Computer industry; Customer service; Electronic mail; Enterprise resource planning; Marketing management; Packaging; Software packages; Voltage transformers; Business data processing; Computer architecture; Data acquisition; Data conversion; Information system; Loss measurement; Marketing; Potential transformers; Software; Training;
Conference_Titel :
Power System Technology, 2006. PowerCon 2006. International Conference on
Conference_Location :
Chongqing
Print_ISBN :
1-4244-0110-0
Electronic_ISBN :
1-4244-0111-9
DOI :
10.1109/ICPST.2006.321800
