Design of a measurement tool for end-user e-Business competency and its applications

E-business management requires end-user e-business capability for performing their given tasks and improving their business performance in an e-business environment. A measurement tool for end-user e-business competency is designed by the measurement factors and items, a measurement system, and process and method. This tool Is developed by factor analysis and reliability analysis through a pilot test. It is a 16- item tool that can measure an end-user e-business competency in an e-business environment. The utilization and application of the tool is confirmed by applying it to measuring the e-business competency of end-users in an enterprise with an e-business environment and by presenting their measurement results.