The Telegestore project in Enel´s metering system

The liberalisation of the electricity market is opening new scenarios. Utilities have to face a challenging market that requires better service level, transparency, customer care and tariffs policies. In Italy liberalisation, dated from the beginning of the 1999 (16^th of March 1999, decree n.79), will be completed in January 2007, when all the customers will be eligible according to the 2003/54/CE decision. The passage from supplier-centric to customer-centric framework needs an efficient and effective metering system, able to supply controlled and corrected metering information to all the players (customers, distributors, traders, energy producers, national grid, retailers, etc). As a consequence, in addition to the more traditional system for already “eligible” customers, Enel Distribuzione has pushed the Telegestore, an innovative system to manage residential and commercial meters remotely via low voltage grid.