Service level agreements and regulatory aspects of data communication between DGO´s and suppliers

The success of the liberalised electricity market is to a large extent linked with the efficiency of the information flow between grid operators and suppliers. The regulatory tools to ensure a fair and transparent market operation include the grid code and the access contract. Key performance indicators, can provide an additional tool with right incentives for the network operator, who can be considered as a service supplier for the commodity suppliers. In this paper the issues mentioned above are investigated from the viewpoint of the recently opened residential market in Flanders.