Abstract :
The development of the RQMS (reliability and quality measurement for telecommunications systems) illustrates the positive effects of cooperation among telecommunications suppliers Bellcore, and the Bell Operating Companies, in working toward a mutually useful set of metrics. The main drawbacks of the RQMS as currently written are: (1) the requirement of certain metrics which do not yet have an industry-accepted algorithm, and (2) internal inconsistency caused by a lack of focus on the central purpose-measurement of software field performance. On the whole, however, telecommunications suppliers will benefit from the clarity of the RQMS statement of customer expectations
