Abstract :
To improve the ability to meet customers´ needs, it is necessary to improve the quality of the technology and processes used to provide services. To improve quality there is a need to understand current performance and have a way to track change. Data are needed to meet these needs and consistent and common data are needed to make procurement decisions. The Reliability and Quality Measurement System for Telecommunications (RQMS) TR-TSY-000929 provides criteria for standardization of the data and their delivery. One must, however, be sensitive to the need to monitor these requirements and change them as necessary
