Selection of a Business Process Management system: An analysis based on a Multicriteria problem

Business Process Management (BPM) is known as a management approach that uses tools and methods to support business process analysis, project and control in an efficient manner. A prominent means by which to ensure the success of BPM is by using Information Technology (IT) tools as Business Process Management Systems (BPMS). However, the selection of a BPMS is not an easy task since there are several different types of systems, and each has its own specific characteristics. Due to the complexity of the problem, a systematic proposal, based on Multicriteria Decision Aid, is put forward for selecting BPMS considering the needs of a given organization. In order to illustrate the applicability of the proposal, two cases studies were developed, together with two different IT experts, which provided satisfactory results and evidence that the proposal is appropriate for this kind of problem.