Title :
Risk-based service testing
Author_Institution :
Dept. of Syst. & Comput., Fed. Univ. of Campina Grande (UFCG), Campina Grande
Abstract :
Initial ideas are presented concerning the application of risk to IT service management. Focus is on the process of testing changes to a service where risk considerations are paramount. In particular, the decision problem of which tests to perform after a change is discussed. Several approaches to formalizing this decision problem are presented with particular reference to the numerical representation of risk metrics and of risk appetite. The paper offers no final results but a rich set of alternatives for discussion by the research community.
Keywords :
DP management; risk analysis; IT service management; numerical representation; risk appetite; risk metrics; risk-based service testing; Best practices; Performance evaluation; Portfolios; Risk analysis; Risk management; Sensitivity analysis; System testing; Uncertainty; Utility theory; Vocabulary; Choice under risk and uncertainty; Portfolio theory; Probabilistic Risk Analysis; Risk appetite; Sensitivity analysis; Utility theory;
Conference_Titel :
Business-driven IT Management, 2008. BDIM 2008. 3rd IEEE/IFIP International Workshop on
Conference_Location :
Salvador
Print_ISBN :
978-1-4244-2191-6
DOI :
10.1109/BDIM.2008.4540081
