DocumentCode
1738967
Title
The design and implementation of Internet call center
Author
Yunfeng, Duan ; Junde, Song
Author_Institution
CTI R&D Center, Beijing Univ. of Posts & Telecommun., China
Volume
1
fYear
2000
fDate
2000
Firstpage
106
Abstract
The largest communication network in the world is still the telecommunication network, and the Internet has grown fast. We create a example case on how to integrate the two worlds into one
Keywords
Internet; call centres; computer telephony integration; Internet call center; telecommunication networks; Business; Communication networks; Fellows; IP networks; Information resources; Internet telephony; Libraries; Research and development; Spatial databases; Web and internet services;
fLanguage
English
Publisher
ieee
Conference_Titel
Communication Technology Proceedings, 2000. WCC - ICCT 2000. International Conference on
Conference_Location
Beijing
Print_ISBN
0-7803-6394-9
Type
conf
DOI
10.1109/ICCT.2000.889178
Filename
889178
Link To Document