Title :
ASL: a DSL for remote contact center agents
Author :
Carvalho, Adriano ; Oliveira, Sergio ; Fernandes, Sueli ; Cunha, Antonio
Author_Institution :
Altitude Software, Alges, Portugal
Abstract :
Altitude Scripting Language (ASL) is a Domain Specific Language (DSL) aimed at and using a syntax familiar to the contact center world, which in its current implementation, allows for agent scripts to be run remotely and presented within any modern web browser. This paper discusses the ASL language and interpreter as well and its most recent changes, architecture and challenges, as agents become remote and contact centers move towards the cloud paradigm.
Keywords :
authoring languages; call centres; online front-ends; program interpreters; ASL language; DSL; Web browser; altitude scripting language; cloud paradigm; domain specific language; interpreter; remote contact center agents; syntax; Business; Context; DSL; HTML; Servers; Syntactics; Unified modeling language;
Conference_Titel :
Systems, Man and Cybernetics (SMC), 2014 IEEE International Conference on
Conference_Location :
San Diego, CA
DOI :
10.1109/SMC.2014.6974440
