• DocumentCode
    174189
  • Title

    ASL: a DSL for remote contact center agents

  • Author

    Carvalho, Adriano ; Oliveira, Sergio ; Fernandes, Sueli ; Cunha, Antonio

  • Author_Institution
    Altitude Software, Alges, Portugal
  • fYear
    2014
  • fDate
    5-8 Oct. 2014
  • Firstpage
    3322
  • Lastpage
    3327
  • Abstract
    Altitude Scripting Language (ASL) is a Domain Specific Language (DSL) aimed at and using a syntax familiar to the contact center world, which in its current implementation, allows for agent scripts to be run remotely and presented within any modern web browser. This paper discusses the ASL language and interpreter as well and its most recent changes, architecture and challenges, as agents become remote and contact centers move towards the cloud paradigm.
  • Keywords
    authoring languages; call centres; online front-ends; program interpreters; ASL language; DSL; Web browser; altitude scripting language; cloud paradigm; domain specific language; interpreter; remote contact center agents; syntax; Business; Context; DSL; HTML; Servers; Syntactics; Unified modeling language;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Systems, Man and Cybernetics (SMC), 2014 IEEE International Conference on
  • Conference_Location
    San Diego, CA
  • Type

    conf

  • DOI
    10.1109/SMC.2014.6974440
  • Filename
    6974440
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=174189