Title :
Customer demand satisfaction in production systems: a due-time performance approach
Author :
Li, Jingshan ; Meerkov, Semyon M.
Author_Institution :
Dept. of Electr. Eng. & Comput. Sci., Michigan Univ., Ann Arbor, MI, USA
Abstract :
The problem of customer demand satisfaction in production systems with unreliable machines and finite finished goods buffers is addressed. The measure of customer demand satisfaction, referred to as the due-time performance (DTP), is characterized by the probability to ship to the customer a required number of parts during a fixed time interval. A method for DTP calculation is developed and applied within a case study
Keywords :
assembling; goods distribution; probability; production control; customer demand satisfaction; due-time performance approach; finite finished goods buffers; production systems; unreliable machines; Assembly; Automotive engineering; Bismuth; Desktop publishing; Industrial relations; Machinery production industries; Marine vehicles; Production systems; Random variables; Supply chain management;
Conference_Titel :
Decision and Control, 2000. Proceedings of the 39th IEEE Conference on
Conference_Location :
Sydney, NSW
Print_ISBN :
0-7803-6638-7
DOI :
10.1109/CDC.2000.912796
