Title :
Measuring the public value of e-government: Methodology of a south African case study
Author :
Friedland, Carsten ; Gross, Tom
Author_Institution :
SAP Res., Karlsruhe, Germany
Abstract :
A number of concepts exist to measure the value of ICT-applications within the public sector. Typically, the challenge is to apply such concepts to a real world example. This paper presents a generic approach for measuring the value of e-government projects. Thereafter, it describes the application of these concepts to a case study in South Africa and elaborates on the experiences and results.
Keywords :
government data processing; ICT-applications; e-government; public value measurement; south African case study; Computer architecture; Data models; Electronic government; Investments; Software; Public Sector Business Software; Value Measurement of ICT; e-Government;
Conference_Titel :
IST-Africa, 2010
Conference_Location :
Durban
Print_ISBN :
978-1-905824-15-1
