• DocumentCode
    1775244
  • Title

    Evaluation of the outsourcing services customer rating

  • Author

    Bilous, N. ; Semerkov, V.

  • Author_Institution
    Dept. of Comput. Sci., Kharkiv Nat. Univ. of Radio Electron., Kharkiv, Ukraine
  • fYear
    2014
  • fDate
    14-17 Oct. 2014
  • Firstpage
    92
  • Lastpage
    93
  • Abstract
    The given work is devoted to a series of issues related to the potential, requirements and appropriate ways to provide a successful outsourcing IT services to university department with marketable IT expertise. University is IT outsourcing partner which could catch special IT related needs and tasks of the companies or business and provide through the students those services for a profitable quantity/price ratio for both sides. The main question is how to figure out the real needs in IT of a partner company and how to make sure that these needs are not too difficult for the students within a university department that is working for becoming a reliable IT outsourcing partner. This work focuses on suggestions on how to classify the IT related outsourcing possibilities to university. In the work represented formula for ranking companies regarding the potential that their outsourcing IT requirements will be within a low range solvable by a university as subcontractor.
  • Keywords
    educational institutions; outsourcing; customer rating; marketable IT expertise; outsourcing IT services; quantity-price ratio; reliable IT outsourcing partner; university; Companies; Computers; Consumer electronics; Educational institutions; Outsourcing; Training; customer; outsourcing of IT services; questionnaire; ranking formula; rating;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Infocommunications Science and Technology, 2014 First International Scientific-Practical Conference Problems of
  • Conference_Location
    Kharkov
  • Print_ISBN
    978-1-4799-7342-2
  • Type

    conf

  • DOI
    10.1109/INFOCOMMST.2014.6992310
  • Filename
    6992310