DocumentCode
1775244
Title
Evaluation of the outsourcing services customer rating
Author
Bilous, N. ; Semerkov, V.
Author_Institution
Dept. of Comput. Sci., Kharkiv Nat. Univ. of Radio Electron., Kharkiv, Ukraine
fYear
2014
fDate
14-17 Oct. 2014
Firstpage
92
Lastpage
93
Abstract
The given work is devoted to a series of issues related to the potential, requirements and appropriate ways to provide a successful outsourcing IT services to university department with marketable IT expertise. University is IT outsourcing partner which could catch special IT related needs and tasks of the companies or business and provide through the students those services for a profitable quantity/price ratio for both sides. The main question is how to figure out the real needs in IT of a partner company and how to make sure that these needs are not too difficult for the students within a university department that is working for becoming a reliable IT outsourcing partner. This work focuses on suggestions on how to classify the IT related outsourcing possibilities to university. In the work represented formula for ranking companies regarding the potential that their outsourcing IT requirements will be within a low range solvable by a university as subcontractor.
Keywords
educational institutions; outsourcing; customer rating; marketable IT expertise; outsourcing IT services; quantity-price ratio; reliable IT outsourcing partner; university; Companies; Computers; Consumer electronics; Educational institutions; Outsourcing; Training; customer; outsourcing of IT services; questionnaire; ranking formula; rating;
fLanguage
English
Publisher
ieee
Conference_Titel
Infocommunications Science and Technology, 2014 First International Scientific-Practical Conference Problems of
Conference_Location
Kharkov
Print_ISBN
978-1-4799-7342-2
Type
conf
DOI
10.1109/INFOCOMMST.2014.6992310
Filename
6992310
Link To Document