A system engineering model for the health care services performance analysis: A case study on a Territorial Health Care Agency

In present work, an analogy between the maintenance function and the health care system has been identified and justified. The modeling has been translated into an ontology at a macro level of territorial health services that provides a key to understanding organically various aspects to be taken into account in the analysis and evaluation of system performance on an area. The proposed ontology has been used as a guide in conducting the analysis of the characteristics and performance of a regional health care system in a city in northern Italy. The analysis is performed on the basis of real data about the user population and the benefits provided by the system.