Title :
Analysis on the service competitive position in third-party logistics distribution
Author :
Rang Tsai ; Yao-Qiu Wang
Author_Institution :
Sch. of Econ. & Manage., Beijing Jiaotong Univ., Beijing, China
Abstract :
As an analysis case study on actual operation of third-party logistics enterprise of department stores in Taiwan, the questionnaire survey of this paper combined with relevant theory and research foundation, and proposes a methodology for conducting a customer-based competitive analysis. The logistics distribution service through competitive position evaluation analysis, confirm the superiority of this method, the conducive to evaluate service competitive position and enhance competitiveness.
Keywords :
customer services; goods distribution; logistics; service industries; Taiwan; customer-based competitive analysis; logistics distribution service; service competitive position; third party logistics distribution; Companies; Customer satisfaction; Customer services; Educational institutions; Information services; Logistics; department stores; logistics distribution; service competitive position;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2014 11th International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4799-3133-0
DOI :
10.1109/ICSSSM.2014.6874137
