An investigation of the success of hospital information systems implementation: A case study

A very important part in our society is healthcare. A Hospital Information System (HIS) is basically a computer system that can manage all the information to allow healthcare providers to do their jobs effectively. Due to the widespread use of such systems, it is necessary to have an approach for evaluation and tracking of a HIS project´s success in hospitals which are using this technology. The present study measures the success of HIS in the selected hospitals in Isfahan province based on Ifinedo model. In addition, the most important critical success factors in these hospitals are identified. The required data have been collected using a structured questionnaire. Moreover, interviews are conducted by authors to introduce factors which affect lack of complete HIS implementation success in hospitals. The findings disclosed that although implementation of hospital information systems in the hospitals in Isfahan province is not completely successful, but this success has been satisfactory.