The effects of interaction frequency on the productivity and satisfaction of automated problem-solving groups

A laboratory experiment was used to evaluate the effects of interaction frequency on computer-mediated groups using a group support system to perform an idea-generation task. Group interaction is defined as the length of time group members are allowed to form and input their contributions and the related rate at which group members exchange their contributions. It was found that frequently interacting groups and nominal groups outperformed infrequently interacting groups and individuals, but that frequently interacting groups felt more interrupted, less able to concentrate, and more hurried