Setting Up and Managing Business Process Standardization: Insights from a Case Study with a Multinational E-Commerce Firm

Author

Muenstermann, Bjoern ; Moederer, Peter ; Weitzel, Tim

Author_Institution

Univ. of Bamberg, Bamberg, Germany

fYear

2010

fDate

5-8 Jan. 2010

Firstpage

1

Lastpage

11

Abstract

Business process standardization (BPS) is an important aspect of BPM that receives increasing academic and practitioner attention. But what makes BPS projects successful and how can a firm establish a sustainable BPS capability for continuous process improvements? This paper draws on a case study with a leading E-commerce company about key business and IT-actions that contribute to BPS success. Further - while so far most BPS projects were designed as "only-once" activities the paper shows how companies can enhance their BPS activities towards a "BPS competency" allowing for continuous BPS process improvements.

Keywords

business data processing; electronic commerce; business process standardization management; continuous BPS process improvements; e-commerce company; multinational e-commerce firm; Companies; Conference management; Costs; Energy management; Environmental management; Instruments; Logic; Standardization; Steel; Technology management;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences (HICSS), 2010 43rd Hawaii International Conference on

Conference_Location

Honolulu, HI

ISSN

1530-1605

Print_ISBN

978-1-4244-5509-6

Electronic_ISBN

1530-1605

Type

conf

DOI

10.1109/HICSS.2010.477

Filename

5428544