The Effects of Perceived Visual Aesthetics on Process Satisfaction in GSS Use

Although group support systems (GSS) can potentially have tremendous impacts in helping to solve the challenges faced by organizations and societies today, research to date has primarily focused on direct out-comes, with less research focusing on factors contributing to use and continuing use of GSS. Integrating hedonic elements into the human computer interface of GSS is one way to potentially enhance users´ satisfaction with the meeting process, which in turn can influence usage intentions. Hence, this study explores the effects of perceived visual aesthetics on satisfaction with the meeting process using a free simulation study with twenty ad-hoc teams performing an idea generation and evaluation task. The results show a significant role of perceived visual aesthetics in predicting satisfaction with the meeting process.