Generating Change Request XML Specification in Customer Business Environment

Change must be observed as an essential property of software product. Change process is initiated by receiving change request. Change requests might occur in all phases of software product life cycle. After software delivery change requests are usually submitted by customers. Typically, customers submit change requests by filling a form at developers´ Web site. This paper presents new approach for change request specification by customer. Standard change request process is modified so that customers might specify change requests in context of their business environment, and after that send them to developers´ Web site via HTTP. Standard change request process extension is realized through integration of change request generator into application deployed into customer business environment. Change request generator leads customer through predefined steps and produces XML specification of change request. The purpose of this approach is to provide precise and portable change request specification closely related to business context.