DocumentCode :
1817365
Title :
How competitiveness is achieved with lean synchronisation implementation
Author :
Vermeulen, Andre ; Pretorius, Jan-Harm C. ; Kruger, David
Author_Institution :
Fac. of Eng. & Built Environ., Univ. of Johannesburg, Johannesburg, South Africa
fYear :
2013
fDate :
July 28 2013-Aug. 1 2013
Firstpage :
310
Lastpage :
317
Abstract :
Lean is seen as an instrument to increase competitiveness through continuous improvement. According to numerous research papers less than 0, 5% of an organisation´s process operations are value adding. Lean principles need to be understood in the context of performance and service delivery and organizations need to adopt a lean mindset and deploy lean approaches for retention, loyalty and customer satisfaction. Key decision makers resolve and dedication is critical for launching an initiative that seeks to modify work place behaviors. Organization therefore requires rational improvement measurement guidelines ensuring a structured approach in helping systems delivery to drive business innovation through measured and continuous improvement of their processes. In short it is fruitless if performance is only measured without improvement made. What should happen is that organizations should (1) empower people to measure, manage, and improve their delivery capabilities (2) adopt measured approach to transformation, (3) focusing on core practices that matter most, (5) describe capability improvements in terms of business value, and (6) accelerate improvement through capable resources. The paper identifies what then must be done to ensure that business improve value adding when implementing Lean. It addresses essential elements required to implement Lean focusing specifically on capability performance measurement techniques to ensure effective Lean Synchronisation.
Keywords :
customer satisfaction; innovation management; lean production; organisational aspects; performance evaluation; business innovation; capability performance measurement techniques; competitiveness; continuous improvement; customer loyalty; customer retention; customer satisfaction; key decision making; lean principles; lean synchronisation; lean synchronisation implementation; rational improvement measurement guidelines; service delivery; value adding; work place behaviors; Business process re-engineering; Continuous improvement; Optimization; Organizations; Process control; Synchronization;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Technology Management in the IT-Driven Services (PICMET), 2013 Proceedings of PICMET '13:
Conference_Location :
San Jose, CA
Type :
conf
Filename :
6641572
Link To Document :
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