Identifying relationships of information quality dimensions

Information and its quality are impacted by numerous internal and external sources and dynamic factors, most of which influence them continually. Since information is a multidimensional construct, information quality improvement in an organization is required to consider various dimensions that are associated with degree of information quality. Therefore information quality dimensions are the fundamental components and indicators to assess and improve information quality in organizations. However information quality dimensions research is still immature to cover or identify all information aspects. This is because despite the vast information quality research by researchers and practitioners over the last two decades, little is known about the mutual relationships of information quality dimensions. In order to address the mutual relationships of information quality dimensions, the authors have three objectives: (1) identifying what types of attributes are embedded to information quality dimensions; (2) analysing how differently combinations of information quality dimensions impact quality of information; (3) discussing the relative importance of information quality dimensions from real-world practice. In this research, the authors conducted a case study employing analytic hierarchy process to fulfil the objectives.