Decision making in house of quality: A hybrid AHP-PROMETHEE approach

Author

Behzadian, Majid ; Samizadeh, Reza ; Nazemi, Jamshid

Author_Institution

Dept. of Ind. Eng., Shomal Univ., Amol, Iran

fYear

2010

fDate

7-10 Dec. 2010

Firstpage

930

Lastpage

934

Abstract

This paper discusses the problem of ranking technical requirements (TRs) according to customer needs (CNs), which is arisen from the final stage of the house of quality (HOQ) process. To rank technical requirements in a useful approach, the paper employs an integrated analytic hierarchy process (AHP) and PROMETHEE II approach; AHP is used to determine the relative importance of multicriteria, and PROMETHEE II is applied for final ranking of technical requirements. To analyze the quality and reliability of decision problem, the result of PROMETHEE II evaluation is represented by the geometrical analysis for interactive aid (GAIA) plane. A case study on an automotive part is put forward to illustrate the performance of the proposed methodology.

Keywords

customer satisfaction; decision making; quality management; GAIA evaluation; PROMETHEE II approach; analytic hierarchy process; customer needs; decision making; geometrical analysis for interactive aid; house-of-quality process; technical requirement ranking; Automotive engineering; Color; Companies; Decision making; Europe; Integrated circuits; Quality function deployment; AHP; HOQ; PROMETHEE II; QFD;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management (IEEM), 2010 IEEE International Conference on

Conference_Location

Macao

ISSN

2157-3611

Print_ISBN

978-1-4244-8501-7

Electronic_ISBN

2157-3611

Type

conf

DOI

10.1109/IEEM.2010.5674213

Filename

5674213