Theoretical perspectives in quality management implementation: A literature review

The main objectives of this paper are to review the theoretical perspectives in quality management (QM) implementation and to provide direction for fruitful future research. The four primary organizational theories (resource-based view, knowledge-based view, contingency theory, and institutional theory) are reviewed and analyzed as to how these theories support the implementation of QM approaches. The results of this study provide a broad overview of the literature on QM through the lens of the major theoretical perspectives as well as opportunities for future inquiry of theory-based research in QM approaches.