IT tools for knowledge storage and retrieval in globally distributed complex software and systems development of high-tech organizations

After identification or creation of knowledge it is codified and stored in the corporate database or knowledge-based systems for retrieval and application or reuse by globally distributed software development teams of high-tech organizations. Increasing volume of knowledge and rapid changes in knowledge and technologies make it difficult to store, update, search and maintain corporate knowledge. In addition, it is difficult to identify which of the currently available IT tools are the most appropriate ones, what is the most suitable method, and what is the best strategy for storage and retrieval of knowledge. Despite a high need for tackling the knowledge storage challenges and high potential to address the problem, an in-depth literature review shows that the prior studies have dealt with IT tools, methods and strategies for knowledge storage and retrieval significantly inadequately. Therefore, this research has been conducted to examine and summarize the most effective IT tools that have the capacities for knowledge storage and retrieval and performing the associated activities, identify the most appropriate method and the best strategy for knowledge storage and retrieval. A framework has been developed based on the rigorous analysis of literature on the utilization of relevant IT tools for knowledge storage and retrieval, expert views and our personal experience in the field. The framework can be used by both academic researchers and practitioners. The implications of the framework for research and practice are discussed. This study also suggests some future research directions.