Missing link between knowledge management and organizational performance—Empirical evidence in Taiwan

Many study concern that knowledge management (KM) and organizational performance are essential of the success in business. And there are many different results in literatures which declare KM affects organizational performance positively and negatively. We believe that there are still some confusing relations between KM and organizational performance. Accordingly, we propose some hypotheses to verify relationships among them. Base on a sample of Taiwan knowledge-intensive firms engaged in manufacturing, and financial sectors, data are collected using a mail survey, and hypotheses are tested using structural equation modeling. This paper finds organizational learning (OL) as a coordinating mechanism, like black box. Empirical evidence also supports the perspective that KM affects organizational performance through OL. This paper is one of the empirical supports for the role of OL as a mediator between KM and organizational performance. Therefore, the positioning of OL as a mediator is also an important contribution to our thinking.