DocumentCode
1824911
Title
Efficiency estimation of Call-center´s productivity
Author
Sherstneva, Alina A.
Author_Institution
SibSUTIs, Novosibirsk, Russia
fYear
2013
fDate
1-5 July 2013
Firstpage
83
Lastpage
86
Abstract
Number of algorithms of Call-center functioning is developed on the basis of the analysis of monitoring system productivity. The basic quality indicators are selected. The efficiency rating of functioning algorithms is made on the statistical data. Schedules and tables of calculations are resulted.
Keywords
call centres; computer telephony integration; productivity; call center productivity; efficiency estimation; quality indicators; statistical data; system productivity; Algorithm design and analysis; Computer crime; Electron devices; Nanoscale devices; Prediction algorithms; Productivity; Qualifications; Algorithm; call; efficiency; system;
fLanguage
English
Publisher
ieee
Conference_Titel
Micro/Nanotechnologies and Electron Devices (EDM), 2013 14th International Conference of Young Specialists on
Conference_Location
Novosibirsk
ISSN
2325-4173
Print_ISBN
978-1-4799-0761-8
Type
conf
DOI
10.1109/EDM.2013.6641947
Filename
6641947
Link To Document