Process Management Systems and public healthcare in Brazil: Technology to improve service delivery

The reality of healthcare delivery in emerging societies are not good enough for most of its population. This article aims to explore how the analytical and monitoring capabilities of information systems know as BPMS (Business Process Management Systems) could improve the quality of services provided in Brazil. We propose that the adoption of a service science and process-centric view will be of great value to help the public health manager evaluate its quality gaps while fostering better comprehension of the system dynamics and making clear points for policy changes.