Using multiple criteria decision analysis for supporting decisions of Business Process Management

Many companies are engaged in increasing their productivity and improving the quality of their products and operations. A means to achieve such improvements is to adopt Business Process Management practices. Techniques to analyze, evaluate and improve business processes are deemed Business Process Modeling. Currently, there are several methodologies and techniques for modeling to choose from. The business process modeling method selected for modeling can directly impact on the result of BPM. Therefore, in order to help both academics and practitioners, a model is proposed that will sort business process modeling methods based on the objectives of modeling using the ELECTRE TRI method. This model can serve as a basis for evaluating modeling methods, and thus act as a guide for organizations and serve for a pre-analysis that may support future choice. We use a Product Development process in an automobile company as an example to demonstrate the model.