DocumentCode
1829048
Title
In search of the global manual
Author
Johansson, Margita
Author_Institution
Ericsson Mobile Commun. AB, Lund, Sweden
Volume
2
fYear
1998
fDate
23-25 Sep 1998
Firstpage
221
Abstract
During the autumn of 1997, Ericsson Mobile Communications AB, Lund, Sweden, conducted a series of qualitative market tests on user manuals for mobile phones. The purpose of these tests was to see what people in six different countries-Sweden, Great Britain, Italy, the USA, Hong Kong and Malaysia-thought about the layout and functionality of four different types of manuals, or manual concepts. The following areas were focused on: overall impression, instruction and information, illustrations, structure, language, menu structure, table of contents, format, cover
Keywords
cellular radio; technical presentation; user manuals; Ericsson Mobile Communications; Great Britain; Hong Kong; Italy; Malaysia; Sweden; USA; menu structure; mobile phones; qualitative market tests; user manuals; Displays; Flowcharts; Manuals; Mobile communication; Mobile handsets; Safety; System testing; USA Councils;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 1998. IPCC 98. Proceedings. 1998 IEEE International
Conference_Location
Quebec City, Que.
Print_ISBN
0-7803-4890-7
Type
conf
DOI
10.1109/IPCC.1998.722101
Filename
722101
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