DocumentCode
1830447
Title
The study on the two characters in a kind of Markov chain´s CRM model
Author
Chen, Bocheng ; Wh, Ip
Author_Institution
Sch. of Econ. & Manage., Tsinghua Univ., Beijing, China
Volume
1
fYear
2005
fDate
13-15 June 2005
Firstpage
230
Abstract
Based on a previous study, the paper focuses on finding the two characters in a type of Markov chain transition matrix, which is using in describing a customer relationship management (CRM) model for a sales targeted application. The study demonstrates the inner characters of this type of model-variable structure characters and its LU decomposed result.
Keywords
Markov processes; customer relationship management; matrix decomposition; LU decomposition; Markov chain transition matrix; customer relationship management; model-variable structure; sales targeted application; Costs; Customer relationship management; Difference equations; Employment; Infinite horizon; Marketing and sales; Matrix decomposition; Systems engineering and theory; Topology;
fLanguage
English
Publisher
ieee
Conference_Titel
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN
0-7803-8971-9
Type
conf
DOI
10.1109/ICSSSM.2005.1499467
Filename
1499467
Link To Document