Title :
Extending product family approach to support services
Author :
Zhang, Wenlei ; Fan, Yushun
Author_Institution :
Shenyang Inst. of Autom., Chinese Acad. of Sci., Liaoning, China
Abstract :
The product family (PF) approach is broadly adopted to develop product variants (PVs) across all the product stages. Product family architecture (PFA) can perform as a general product structure to capture the commonalities and generalize the differences of the PF members. Based on the rationales of PFA, this paper proposes an extended PF approach to support services in terms of platform, modules, for-services data, resources and knowledge. A complex services system including systematic strategy, generic solution and reusable modules can be formulated on the PF level to serve all the PVs. And a series of services bill-of-material (SBOMs) are employed to manage all related services data and documents such as customer product, quality and dismantling etc.
Keywords :
bills of materials; customer satisfaction; customer services; product development; customer product; dismantling; product family architecture; product variants; quality; reusable modules; services bill-of-material; support services; systematic strategy; Aerospace engineering; Aerospace industry; Automation; Bridges; Customer satisfaction; Data engineering; Defense industry; Manufacturing industries; Product design; Quality management;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1499490
