DocumentCode
1831116
Title
Prediction of the intention of purchase of the user surfing on the Web using hidden Markov model
Author
Wu, Fan ; Chiu, I-Han ; Lin, Jiunn-Rong
Author_Institution
Dept. of Manage. of Inf. Syst., Nat. Chung-Cheng Univ., Chai-Yi, Taiwan
Volume
1
fYear
2005
fDate
13-15 June 2005
Firstpage
387
Abstract
To predict the intention of the user on the Internet is more important for the e-business. This paper is the first one applying the hidden Markov model, the stochastic tool used in information extraction, in predicting the behavior of the users on the Web. We collect the log of Web servers, clean the data and patch the paths that the users pass by. Based on the HMM, we construct a specific model for the Web browsing that can predict whether the users have the intention to purchase in real time. The related measures, such as speeding up the operation, kindly guide and other comfortable operations, can take effects when a user is in a purchasing mode. The simulation shows that our model can predict the purchase intention of uses with a high accuracy.
Keywords
Internet; customer relationship management; electronic commerce; file servers; hidden Markov models; online front-ends; purchasing; retailing; CRM; Internet; Web browsing; Web server; electronic commerce; hidden Markov model; information extraction; purchase intention; stochastic tool; Data mining; Hidden Markov models; Information management; Internet; Management information systems; Predictive models; Stochastic processes; Transaction databases; Velocity measurement; Web server;
fLanguage
English
Publisher
ieee
Conference_Titel
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN
0-7803-8971-9
Type
conf
DOI
10.1109/ICSSSM.2005.1499501
Filename
1499501
Link To Document