Title :
A framework for e-business quality modeling based on process interaction
Author :
Su, Qin ; Li, Zhao ; Chen, Shan
Author_Institution :
Sch. of Manage., Xi´´an Jiaotong Univ., China
Abstract :
Among the factors that block e-business´ development, quality of e-business is a critical problem to be resolved. Scientific quality modeling of e-business is important to improvement of e-business. Compared with traditional business, the shift of business interaction manner is the essential character of e-business. Constructing interaction model of e-business transaction process and then making quality analysis is a good way to improve the quality of e-business. In this paper we develop a framework to deriving customer perceived quality model of e-business, which is based on the dynamic interaction process of e-business transaction.
Keywords :
Internet; customer services; electronic commerce; human computer interaction; quality management; retail data processing; transaction processing; customer perceived quality model; dynamic interaction process; e-business quality modeling; e-business transaction process; Energy management; Engineering management; Knowledge management; Laboratories; Marketing management; Power system management; Power system modeling; Q factor; Quality management; Technology management;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1499519
