Title :
Utilizing Residual Life Information for Improved Maintenance Services
Author :
Gitzel, Ralf ; Klopper, Benjamin ; Ouertani, Zied M. ; Turrin, Simone ; Lange, Ingo
Author_Institution :
ABB Corp. Res. Germany, Ladenburg, Germany
Abstract :
Companies and their customers are increasingly looking for new solutions to streamline and improve their operations. Maintenance, which can account for in between 15 - 70% of production costs is a key area of improvement in many industries. ´When the equipment will fail´ and ´due to what type of failures´ are critical information toward achieving effective and efficient maintenance operations. In this contribution we develop a product-service solution offering to support customers improving their maintenance activities. We identify the technical and organizational enablers and describe a use case example from the power industry.
Keywords :
customer services; electricity supply industry; failure analysis; maintenance engineering; organisational aspects; remaining life assessment; companies; critical information; customers; failures; maintenance activities; maintenance operations; maintenance services; organizational enablers; power industry; product-service solution; production costs; residual life information; technical enablers; Circuit breakers; Generators; Inspection; Maintenance engineering; Planning; Power generation; Safety; Industrial Service; Maintenance Planning; Residual Useful Life; Servitization;
Conference_Titel :
Business Informatics (CBI), 2013 IEEE 15th Conference on
Conference_Location :
Vienna
DOI :
10.1109/CBI.2013.51