Title :
Notice of Retraction
Study on citizen-centered e-government public service system
Author_Institution :
Bus. Sch., Huzhou Teachers Coll., Huzhou, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
According to Accenture´s e-government public service evaluation system, integrate KANO model´s basic idea, guide by citizen´s demand, construct “citizen-centered” e-government public service system and then empirical analysis Huzhou e-government public service by fuzzy synthetic evaluation, and finally gives the corresponding conclusions and recommendations.
Keywords :
customer satisfaction; fuzzy set theory; government data processing; public administration; Huzhou e-government public service; KANO model; citizen-centered e-government public service system; e-government public service evaluation system; fuzzy synthetic evaluation; Educational institutions; Electronic government; Indexes; Information services; Performance evaluation; Portals; citizen-centered; e-government; maturity; public service;
Conference_Titel :
Business Management and Electronic Information (BMEI), 2011 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-1-61284-108-3
DOI :
10.1109/ICBMEI.2011.5916892
