DocumentCode
1839730
Title
Notice of Retraction
Study on citizen-centered e-government public service system
Author
Liu Jin-rong
Author_Institution
Bus. Sch., Huzhou Teachers Coll., Huzhou, China
Volume
1
fYear
2011
fDate
13-15 May 2011
Firstpage
139
Lastpage
144
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
According to Accenture´s e-government public service evaluation system, integrate KANO model´s basic idea, guide by citizen´s demand, construct “citizen-centered” e-government public service system and then empirical analysis Huzhou e-government public service by fuzzy synthetic evaluation, and finally gives the corresponding conclusions and recommendations.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
According to Accenture´s e-government public service evaluation system, integrate KANO model´s basic idea, guide by citizen´s demand, construct “citizen-centered” e-government public service system and then empirical analysis Huzhou e-government public service by fuzzy synthetic evaluation, and finally gives the corresponding conclusions and recommendations.
Keywords
customer satisfaction; fuzzy set theory; government data processing; public administration; Huzhou e-government public service; KANO model; citizen-centered e-government public service system; e-government public service evaluation system; fuzzy synthetic evaluation; Educational institutions; Electronic government; Indexes; Information services; Performance evaluation; Portals; citizen-centered; e-government; maturity; public service;
fLanguage
English
Publisher
ieee
Conference_Titel
Business Management and Electronic Information (BMEI), 2011 International Conference on
Conference_Location
Guangzhou
Print_ISBN
978-1-61284-108-3
Type
conf
DOI
10.1109/ICBMEI.2011.5916892
Filename
5916892
Link To Document