The research of strategic client manager competence model of telecommunication industry

Author

Chen, Hong

Author_Institution

Sch. of Manage., China Univ. of Min. & Technol., China

Volume

2

fYear

2005

fDate

13-15 June 2005

Firstpage

1392

Abstract

This paper defines the competence characteristics as "a latent and lasting individual behavioral characteristics that separate the ordinary performer with the outstanding ones to ensure the dimensions of competence and outward behavior of client managers". Based on this, it explores the competence characteristics conceptual model of strategic client managers of telecommunication industry. It adopts the multi-order layered dimensional design (threshold characteristics, matching characteristics, development characteristics) and establishes a three-dimensional solid competence characteristics model; moreover, using the structural equation model, it conducts an empirical research to the samples of strategic client managers of Jiangsu Mobile Company and tests the proposed conceptual model.

Keywords

market research; mobile communication; telecommunication services; 3D solid competence characteristic model; behavioral characteristic; competence model; development characteristics; matching characteristics; multi-order layered dimensional design; strategic client manager; structural equation model; telecommunication industry; threshold characteristics; Communication industry; Companies; Equations; Human resource management; Management training; Mining industry; Research and development management; Solid modeling; Technology management; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on

Print_ISBN

0-7803-8971-9

Type

conf

DOI

10.1109/ICSSSM.2005.1500227

Filename

1500227