Title :
The key methods of B2B e-commerce system integration in IT distributor
Author :
Cheng-guo, Han ; Wei, Wang
Author_Institution :
Grad. Sch., Sch. of Resource & Safety Eng., CUMTB, Beijing, China
Abstract :
In this paper, we first analyzes the goal of system integration on B2B e-commerce in IT distributor from operational efficiency, market responsiveness, service quality and channel coverage. Focusing on the key integration methods of B2B e-commerce with ERP, call center, workflow, we gradually build a complete trading platform with uniform basic information and efficient data exchange. Through a case study, we demonstrate the value of system integration to improve operational efficiency in the modern business environment.
Keywords :
electronic commerce; electronic data interchange; enterprise resource planning; B2B e-commerce system integration; ERP; IT distributor; call center; channel coverage; data exchange; market responsiveness; operational efficiency; service quality; trading platform; Browsers; Consumer electronics; Electronic commerce; Information systems; Internet; Logistics; B2B e-commerce; IT distributor; operational efficiency; system integration;
Conference_Titel :
Business Management and Electronic Information (BMEI), 2011 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-1-61284-108-3
DOI :
10.1109/ICBMEI.2011.5917919
