DocumentCode
1848619
Title
Application for theory of customer delivered value in medical treatment service
Author
Ping, Han ; Jingji, Yang
Author_Institution
Sch. of Economic, Harbin Univ. of Commerce, Harbin, China
Volume
2
fYear
2011
fDate
13-15 May 2011
Firstpage
414
Lastpage
417
Abstract
By analysis on the problems of difficult capital circulation, resource waste, low efficiency and so on, in the small and medium medical institutions, this paper applies the theory of customer delivered value to fabricate an evaluating index for medical treatment service, which is used to evaluate the medical institutions to find out sources of the problems, afterwards, to propose some countermeasures for these problems.
Keywords
customer services; health care; patient treatment; capital circulation; customer delivered value theory; medical institutions; medical treatment service; resource waste; Diseases; Economics; Hospitals; Medical diagnostic imaging; evaluation index; medical reform; theory of customer delivered value;
fLanguage
English
Publisher
ieee
Conference_Titel
Business Management and Electronic Information (BMEI), 2011 International Conference on
Conference_Location
Guangzhou
Print_ISBN
978-1-61284-108-3
Type
conf
DOI
10.1109/ICBMEI.2011.5917935
Filename
5917935
Link To Document