Title :
Application for theory of customer delivered value in medical treatment service
Author :
Ping, Han ; Jingji, Yang
Author_Institution :
Sch. of Economic, Harbin Univ. of Commerce, Harbin, China
Abstract :
By analysis on the problems of difficult capital circulation, resource waste, low efficiency and so on, in the small and medium medical institutions, this paper applies the theory of customer delivered value to fabricate an evaluating index for medical treatment service, which is used to evaluate the medical institutions to find out sources of the problems, afterwards, to propose some countermeasures for these problems.
Keywords :
customer services; health care; patient treatment; capital circulation; customer delivered value theory; medical institutions; medical treatment service; resource waste; Diseases; Economics; Hospitals; Medical diagnostic imaging; evaluation index; medical reform; theory of customer delivered value;
Conference_Titel :
Business Management and Electronic Information (BMEI), 2011 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-1-61284-108-3
DOI :
10.1109/ICBMEI.2011.5917935
