Title :
A queuing model for health centre
Author_Institution :
Electr. Eng., Indian Inst. of Technol. Kanpur, Kanpur, India
Abstract :
In this paper, we present a queuing theoretic approach to a general class of healthcare systems. We derived new expressions to assess the effect of service outages and use the resulting model to approximate patient flow times. We study the harmful impact of service interruptions on patient flow times. In addition, we present an optimization model to determine the optimum number of doctors/service providers required during a service session. In order to do this, staffing numbers, patient arrival rates, and patient service times are key data to be collected before we apply queuing theoretic techniques.
Keywords :
health care; optimisation; queueing theory; healthcare systems; optimization model; patient flow times; queuing theoretic approach; service interruptions; Analytical models; Delay; Hospitals; Mathematical model; Queueing analysis; Servers; Arrival time; Erlang-C; M/M/m queuing model; Service time; patient flows;
Conference_Titel :
Electronics and Information Engineering (ICEIE), 2010 International Conference On
Conference_Location :
Kyoto
Print_ISBN :
978-1-4244-7679-4
Electronic_ISBN :
978-1-4244-7681-7
DOI :
10.1109/ICEIE.2010.5559692
