Title :
Developing a ticket management SaaS solution
Author :
Gusev, Marjan ; Ristov, Sasko ; Gushev, Pano
Author_Institution :
Ss. Cyril & Methodius Univ., Skopje, Macedonia
Abstract :
Development of a Software as a Service cloud solution is not a trivial task. Apart from traditional software life-cycle, the developers should implement elasticity and scalability, which are probably the biggest challenges from software organizational and architecture aspect. In this paper we present the way we addressed several challenges concerning development of such a solution by designing several versions that reflect various implementations. The final organization was selected to be the one that offers the best performance among various candidates.
Keywords :
cloud computing; software architecture; software architecture aspect; software as a service cloud solution development; software life-cycle; software organizational; ticket management SaaS solution; Companies; Coordinate measuring machines; Databases; Dynamic scheduling; Electronic mail; Software as a service; bug reporting; cloud computing; elasticity; issue tracking; software as a service;
Conference_Titel :
Information and Communication Technology, Electronics and Microelectronics (MIPRO), 2014 37th International Convention on
Conference_Location :
Opatija
Print_ISBN :
978-953-233-081-6
DOI :
10.1109/MIPRO.2014.6859583
