DocumentCode
185320
Title
Developing a ticket management SaaS solution
Author
Gusev, Marjan ; Ristov, Sasko ; Gushev, Pano
Author_Institution
Ss. Cyril & Methodius Univ., Skopje, Macedonia
fYear
2014
fDate
26-30 May 2014
Firstpage
313
Lastpage
318
Abstract
Development of a Software as a Service cloud solution is not a trivial task. Apart from traditional software life-cycle, the developers should implement elasticity and scalability, which are probably the biggest challenges from software organizational and architecture aspect. In this paper we present the way we addressed several challenges concerning development of such a solution by designing several versions that reflect various implementations. The final organization was selected to be the one that offers the best performance among various candidates.
Keywords
cloud computing; software architecture; software architecture aspect; software as a service cloud solution development; software life-cycle; software organizational; ticket management SaaS solution; Companies; Coordinate measuring machines; Databases; Dynamic scheduling; Electronic mail; Software as a service; bug reporting; cloud computing; elasticity; issue tracking; software as a service;
fLanguage
English
Publisher
ieee
Conference_Titel
Information and Communication Technology, Electronics and Microelectronics (MIPRO), 2014 37th International Convention on
Conference_Location
Opatija
Print_ISBN
978-953-233-081-6
Type
conf
DOI
10.1109/MIPRO.2014.6859583
Filename
6859583
Link To Document