Engineering intelligence - Product-service concepts and requirements in industry

European manufacturing and construction sector is wrestling with the fundamental and rapid changes in their business environment. Business environment is becoming more dynamic and distributed, thus old standardization and mass-customization methods can no longer support the companies. In order to survive the companies must be able to offer fully customized product-service concepts instead of technical solutions. This causes challenges relating to efficiency of collaboration, utilization of information flows, agility and interoperability of technical solutions and operation culture. The products, processes and services need to be designed “for humans by humans”. The competence development methods and enhanced learning have to be comprehensively taken into account. This paper summarizes the challenges among industry and provides a new approach Engineering Intelligence Ecosystem (EIE) that addresses aforementioned challenges of complex engineering systems.