• DocumentCode
    1855462
  • Title

    Total quality management (TQM) in a non-manufacturing environment

  • Author

    Stoll, Charles N. ; Zubas, Christina F.

  • Author_Institution
    Raytheon Co., Goleta, CA, USA
  • fYear
    1994
  • fDate
    24-27Jan 1994
  • Firstpage
    46
  • Lastpage
    51
  • Abstract
    This paper summarizes the expansion of total quality management (TQM) at the Raytheon Electromagnetic Systems Division (RESD) from primarily a manufacturing-related effort to encompass virtually all areas within the Division. It describes some of the early roadblocks and how they were overcome, and presents accomplishments to date
  • Keywords
    management; quality control; TQM; nonmanufacturing environment; total quality management; Contracts; Electrostatic discharge; Finance; Humans; Inspection; Maintenance engineering; Manufacturing processes; Pulp manufacturing; Reliability engineering; Total quality management;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Reliability and Maintainability Symposium, 1994. Proceedings., Annual
  • Conference_Location
    Anaheim, CA
  • Print_ISBN
    0-7803-1786-6
  • Type

    conf

  • DOI
    10.1109/RAMS.1994.291080
  • Filename
    291080
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1855462