Title :
Notice of Retraction
Solving the potential complaints of customers in CRM
Author_Institution :
Manage. Sch., Henan Univ. of Sci. & Technol., Luoyang, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Customers complaints and sues are a barometer of business, and it is very easy to understand business weaknesses from it. Studying the reasons of customers´ complaints, and the response of customer dissatisfaction can help enterprises to reduce customer complains. This paper gives a deep discussion on how to restore the “silent” customers based on large enterprise networks, and to strive for customers at the lowest cost. The discussion can be a reference for large enterprises that have network infrastructure and customers databases to mine customers relationship, to reduce customers passive turnover rate, to improve the efficiency of enterprises, and to save cost.
Keywords :
business communication; consumer behaviour; customer satisfaction; customer services; data mining; CRM; business barometer; customer complaint solving; customer dissatisfaction; customers databases; customers relationship management; enterprise networks; Automation; Companies; Customer services; Internet; Maintenance engineering; Marketing and sales; Customer complaints; Minimum Cost; customer loyalty;
Conference_Titel :
Business Management and Electronic Information (BMEI), 2011 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-1-61284-108-3
DOI :
10.1109/ICBMEI.2011.5920368
